Prohibited, restricted and unsafe items

Counterfeit products, unauthorised reproductions, fake signatures, falsified certificates, altered grading holders, relabelled items, forged provenance documents and listings that materially mislead buyers about authenticity are prohibited. Cardora may also remove items when their authenticity cannot be adequately supported and the listing creates a serious risk of misleading buyers.

In collectible categories, examples include fake trading cards, trimmed or materially altered cards presented dishonestly, resealed packs or boxes without clear disclosure, forged autographs, manipulated grading cases, unauthorised reproduction figures, pirated art books, fake certificates of authenticity and other misleading authenticity practices.

Items that are stolen, unlawfully obtained, smuggled, looted, misappropriated or otherwise unlawful to possess or sell are prohibited. Users must not list goods without lawful title, authority to dispose of them or clear provenance where this is material to the nature of the item.

Cardora may request supporting records, invoices or provenance evidence and remove a listing when the chain of origin or ownership is unclear or suspicious.

Cardora does not allow products that are dangerous, subject to recall, unlawfully modified in a way that affects safety or otherwise inconsistent with product-safety obligations. Where applicable, this includes unsafe electronics, hazardous materials, altered chargers or batteries, recalled toys or collectibles, and goods requiring controlled distribution or specialist safety handling that Cardora does not support.

An item’s collectible nature is not enough to justify its presence on the platform if the product remains dangerous, unsafe or legally problematic.

Cardora prohibits medicines, prescription products, controlled substances, tobacco and nicotine products, weapons, ammunition, explosives, active gift cards, top-up codes, cash equivalents, personal identity documents, banking credentials, active financial instruments and, generally, regulated or abuse-prone goods incompatible with the platform’s purpose and legal basis.

Unless expressly supported by Cardora, unsupported digital goods, gaming accounts, software licences, activation keys, downloadable files and other intangible transfers are prohibited. Cardora is designed primarily for physical collectibles and related supported marketplace formats.

Cardora may also remove listings without a meaningful connection to the relevant collectible category, even if the item itself is not illegal. A collectors’ marketplace cannot remain clear and reliable if unrelated goods are placed in collectible categories merely to exploit traffic or visibility.

Because Cardora serves collectors, certain misleading practices receive particular scrutiny. These include altered or repaired items without clear disclosure, incomplete lots presented as complete, box swaps, figure accessories exchanged between different product variants, replacement parts presented as originals, hidden restoration, loose grading labels, resealed wax packs, repacks described as sealed products, and mystery bundles that materially conceal their contents.

Cardora may remove, suspend, hide, restrict, de-index, refuse or escalate any listing that appears prohibited, unsafe, illegal, counterfeit or materially misleading. It may request invoices, provenance, close-up images, serial details, certificates of authenticity, trader documentation or other supporting records. It may act before receiving a response where the risk to users, the platform or its legal obligations is sufficiently serious.