Common questions about buying, selling and orders

Check the exact edition, clear photographs and the provenance information the seller provides. For graded items, look up the certification with the grading company and compare the label with the item. Account verification relates to the user; it does not certify every collectible they list. Ask for more information before paying if anything is unclear, and report suspicious listings to support.

Complete the purchase through Cardora checkout, where you can review the total and available payment methods. Payments are processed through Stripe and the order follows a seller-release process. After delivery, inspect what arrived and act within the deadline shown in your order. Read the refunds and disputes policy for the applicable process, exceptions and what to do if something goes wrong.

The available delivery method and shipping charge depend on the listing and destination and appear before payment. The seller prepares suitable packaging: cards need protection from bending and rubbing, while figures and books need to be secured inside the parcel. Follow order updates and tracking information. Ask before buying if you need a particular packing method or delivery timeframe.

Before confirming that the order is correct, compare the delivered item with the listing description and photos. Keep photographs of the item, parcel and packaging and open a support request within the order’s deadline. Explain the particular difference. Follow the instructions you receive for review or any return under the applicable policy; do not assume every case has the same outcome or timing.

They are assessments by grading companies using their own scales and criteria. Check the company, grade, holder label, certification number and holder condition. Do not compare only the number or assign an assumed professional grade to an ungraded item. Each company explains its own scale on its official website. Certification helps describe an item but does not determine its selling price on its own.

Create an account and start a listing in the correct category. Write a precise title, edition, condition and list of included items. Add photographs of the actual object, including close-ups of damage. If selling several items together, describe the contents clearly. Review price, shipping, fees and payout account readiness. The selling guide brings together the steps and explains how charges are calculated.

Charges depend on the order’s item value and whether the seller has active Cardora Pro. In the tier up to and including €5, a fixed fee is added to the buyer’s total rather than deducted from the seller’s item value. Above that threshold, a percentage commission applies. Consult the selling guide’s table and check the breakdown for your own order before relying on an estimate.

Shipping availability depends on the destination and the particular listing. Enter your delivery details and check whether checkout offers a shipping method and price. Do not assume every seller ships to every country. If your destination is unavailable or you need clarification, contact support before completing the purchase or agreeing to a different delivery arrangement. Use the options shown for your actual order.

After delivery, the order follows its review and release process. A reported problem may need review before release proceeds. Transfer to the connected seller account and payment into the seller’s bank are separate stages. Follow the status of your order and payout account; release does not necessarily mean a bank deposit on the same day.

Payments are processed through Stripe. Before paying, check the item value, shipping and charges shown in your total. Sellers connect their payout account through Stripe and follow order release and bank payout separately. Cardora account verification does not replace the steps required by Stripe.

No. Auction listings are completed through bidding, while fixed-price listings can be added to the cart.

Identity verification takes place on Didit’s website. Sign in to Cardora, read the privacy information and follow the steps shown. Afterwards, return to Cardora for the result and your annual renewal date. Setting up payments through Stripe is a separate process. Verification concerns the user and does not certify the authenticity of every item they list. Contact support if you need help or wish to request a review.

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