Terms of Use
Terms of Use for the Cardora marketplace
These terms govern how Cardora operates as a collectibles marketplace, how protected payments and seller releases work, and what buyers and sellers must do regarding listings, shipping, disputes and moderation.
Last updated: 21 October 2026
These terms apply to the Cardora marketplace operated by VRealm I.K.E. They cover user-to-user sales, official Cardora activities, protected payment flows, shipping, verification, moderation and dispute handling.
Any special rules displayed in a specific checkout, raffle, auction, campaign, support flow or seller tool supplement these terms for that specific activity.
Marketplace role
Cardora is generally the operator of the marketplace and not automatically the seller of third-party items unless a flow is expressly marked as official Cardora activity.
Protected payments
Protected checkout, held funds, releases and seller payouts are implemented through third-party payment rails, including Stripe and Stripe Connect.
Trader vs private seller
Consumer rights can apply differently depending on whether the seller is a trader or a private individual.
On-platform safety
Negotiation, evidence, shipment updates and dispute handling should remain inside Cardora so that platform protections can operate correctly.
Operator details
Company
VRealm I.K.E.
Registered address
2 Minos Street, Athens, 117 43, Greece
Tax office
KEFODE Attikis
VAT / Tax ID
802264482
G.E.MI.
173245503000
Business activity
Multimedia software support services
Important marketplace notices
Marketplace role
Cardora is generally the operator of the marketplace and not automatically the seller of third-party items unless a flow is expressly marked as official Cardora activity.
Protected payments
Protected checkout, held funds, releases and seller payouts are implemented through third-party payment rails, including Stripe and Stripe Connect.
Trader vs private seller
Consumer rights can apply differently depending on whether the seller is a trader or a private individual.
On-platform safety
Negotiation, evidence, shipment updates and dispute handling should remain inside Cardora so that platform protections can operate correctly.
Cardora Scanner — card photos and model training
By using Cardora Scanner and selecting “Identify card”, you accept these terms for card identification and use of card photos to improve and train Cardora-1. If you do not agree, do not submit photos to the Scanner.
The Scanner automatically finds and crops the card on your device, without asking you to select corners. Photo metadata is removed before upload. If the card boundary is uncertain, the photo is used only for identification and that submission is excluded from training collection. Those images are deleted after analysis; an unprocessed submission expires within 24 hours. Photograph one card at a time, without faces, addresses or other personal details.
You grant Cardora a non-exclusive licence to store, review and use card photos you have the right to provide to improve and train its model. This licence covers only rights you hold and does not transfer third-party rights in card artwork. Photos are not automatically published.
Automatically cropped submissions eligible for training review are stored privately for up to 30 days, then removed from the review collection. Only authorised administrators have access. Before an image can enter a training dataset, its crop, card labels and permitted use must be reviewed. Scanning does not automatically start training. A separate dataset requires its own documented use and retention review.
You can delete a submission and its photos from your recent scans. Contact Cardora support about copies already exported to an approved dataset or to exercise your rights. Deleting a submission does not by itself undo training that has already taken place.
Acceptance of these terms does not limit your personal-data rights and does not by itself constitute consent for any processing of personal data. Such processing is subject to the Privacy Policy and requires an appropriate lawful basis.
The Scanner is in beta. Identification may be wrong or may not confirm the exact variant. Check the card before relying on the result to buy or sell.
1. Acceptance and scope
By creating an account, listing an item, buying, bidding, messaging or otherwise using Cardora, you accept these terms and any flow-specific rules shown in the relevant interface. Cardora may request additional information where account activity suggests business use, elevated risk or legal compliance obligations.
2. Role of Cardora
Cardora provides marketplace infrastructure, moderation, messaging, search, support and protected payment integrations. In ordinary user-to-user transactions, the contract is between buyer and seller. Cardora is not a bank, carrier or insurer, and payment services are provided through third-party providers such as Stripe and Stripe Connect.
2a. Fees and how Cardora is paid
Cardora earns money mainly through a seller commission withheld from the seller's share of each completed sale, plus clearly disclosed fees on specific flows (featured listings, Cardora PRO subscription, trade fee). Unless a flow states otherwise, the current seller commission is:
- Item value up to €5.00: a flat €1.00 fee (€0.75 for sellers with active Cardora PRO). Because a flat fee here could exceed the item's own price, it is added to what the buyer pays instead of deducted from the seller — the seller always receives the item's full value.
- Item value €5.01–€300.00: 6.5% (5.0% with Cardora PRO), withheld from the seller's share.
- Item value €300.01–€2,000.00: 5.0% (4.0% with Cardora PRO), withheld from the seller's share.
- Item value above €2,000.00: 4.0% (3.0% with Cardora PRO), withheld from the seller's share.
- Maximum fee cap: €400.00 per sale, across all tiers.
- The commission is calculated on the item's clean value only (shipping is excluded from this base).
2b. Buyer fee
In addition to the item price, shipping and any low-value fee described above, Cardora may also apply a general buyer fee as a percentage of the item's clean value. The current rate is shown at checkout before payment and may be 0%. Any change to this rate applies only to new orders placed after the relevant flow is updated, never retroactively.
3. Accounts, verification and payout readiness
Users must provide accurate information and protect their credentials. Cardora uses Didit for identity verification through its configured document, liveness, face-match and device/IP checks. No separate proof of address or IBAN document is currently required for Cardora verification. Stripe and Stripe Connect retain their own onboarding and payment requirements.
Verification data processing is described in the Privacy Policy and the notice shown before starting. Separate explicit biometric consent is required; accepting these Terms is not sufficient. You may contact Support to discuss alternative review, withdraw consent or request human review of a decision. Features requiring verification may remain unavailable until verification is resolved. A verified badge does not guarantee user conduct or product authenticity.
Existing verification may be preserved during provider migration. Where reverification is required for an individual account, its Verification Center displays the current requirement. Payment-provider verification remains a separate requirement.
Verification must be renewed annually, using current information. Each Didit cycle expires one calendar year after its session starts; preserved legacy approvals expire one year after migration. At expiry, verification-dependent access is restricted until a new verification is approved. Old Didit session data is scheduled for deletion as described in the Privacy Policy. Annual verification does not automatically update your profile or shipping details; you remain responsible for keeping them accurate.
4. Listings and prohibited items
Sellers may list only items they are legally entitled to sell. Listings must be accurate, complete and honest about authenticity, condition, defects, accessories and dispatch timing. Counterfeit, stolen, illegal, unsafe or misleading listings may be removed or restricted by Cardora.
5. Seller status and consumer rights
Cardora may host offers from both traders and private individuals. Where the seller is a trader, mandatory consumer rights may apply. Where the seller is a private individual, trader-specific consumer rights may not apply in the same way. Nothing in these terms removes mandatory legal protections.
6. Protected payments and release logic
Buyer funds may be charged through Cardora checkout and remain in a protected hold before seller release. Release depends on payment success, seller payout readiness, shipping or delivery evidence where required, buyer confirmation or expiry of the relevant review window, and the absence of disputes, fraud or compliance blockers.
7. Shipping and delivery
Sellers must dispatch within the timeframe stated in the listing or order flow and provide shipment proof or tracking where required. Buyers must provide accurate address details, monitor delivery updates and inspect the parcel promptly after delivery.
8. On-platform messaging only
Users must keep negotiation, payment-related communication and dispute evidence inside Cardora. Attempts to move deals off-platform, share private contact details, avoid fees or use abusive language may be filtered, masked, reviewed or sanctioned.
9. Disputes, refunds and enforcement
Cardora may review photos, tracking, delivery evidence, message history and other relevant material before deciding the next step. Cardora may delay release, keep funds on hold, support a refund where appropriate or escalate a case for manual review. Once funds have already been released, an immediate reversal may not always be technically possible.
10. Liability, law and changes
Cardora aims to provide a safer and clearer marketplace but does not guarantee that every listing, statement, shipment or transaction will always be error-free or dispute-free. These terms are governed by Greek law, without limiting mandatory consumer protections. Cardora may update these terms and publish the latest version with an updated date.
Need help with an order, listing, release or dispute?
Use the Cardora support center so the full evidence trail stays on-platform and can be reviewed together with order status, payment state, shipment data and message history.
